Hydrating, nourishing & softening vegan hand balm
Softening and hydrating, this nourishing hand moisturiser is packed with moisture rich mango butter, organic borage, jojoba and calendula oils for their healing and replenishing qualities. The oils offer protection and aromatherapeutic benefits and rice bran wax gives the balms firmness and grip, sealing in the goodness and moisture-giving properties of the natural oils.
Leaves your hands and nails feeling soothed and cared for without leaving a greasy residue.
As with all Scence products, their natural, vegan hand creams are cruelty-free, plastic-free moisturisers made by hand in the UK.
Directions: Use daily as required, a small pea sized amount goes a very long way and it will melt directly on contact. It’s a wonderful silky feeling! Massage in to hands, nails and arms. Really good for dry elbows.
Weight: 40g
Ingredients: Mango butter, calendula oil (extract in sunflower seed oil), organic jojoba oil, organic borage oil, illipe butter, rice bran wax, natural vitamin E, cedarwood essential oil, frankincense essential oil, pine essential oil. Naturally occurring in essential oils: limonene
Care: Please look after your product by storing it in a cool, dry place. Natural balms will soften in warm temperatures above 30 degrees but will become firm again if cooled.
Your paper container tube or jar may darken with the natural oils of your balm as you use it, developing a deeper patina. This is normal and doesn’t affect the quality of your balm. You can recycle or compost after use.
Use within 24 months of purchase. Discontinue use if adverse reaction occurs.
Scence Natural Skincare is handcrafted in Cornwall, UK. They create amazing vegan certified skincare products. All ingredients are ethically sourced, natural & nourishing, and most are organic. From choosing the highest quality ingredients, to keeping their products free from parabens, aluminium and any other nasties, Scence are committed to creating products that do good, with no compromise.
Scence operate from a solar-powered factory and generate most of their own electricity. They also offset their carbon emissions by supporting such programmes.
Royal Mail Strikes
Royal Mail will be on strike on Friday 25th (Green Friday), Monday 28th, Wednesday 30th November and Thursday 1st December. We will have no collection on strike days so please bear this in mind when choosing your delivery service especially as we near Christmas.
Royal Mail have said they will endeavour to deliver Tracked 24 despite the strikes, so please select this postage option if you need your parcel through their delivery network quickly.
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Last Christmas Posting Dates
Friday 16th December noon - Free Standard Delivery & Standard Delivery
Monday 19th December noon - 48 Tracked
Wednesday 21st December noon - 24 Tracked
We are closed from Wednesday 21st December at noon until Wednesday 28th December. We will be posting orders on Wednesday 28th, Thursday 29th and Friday 30th December.
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We dispatch your orders according to the delivery method you select at checkout.
24 Tracked & 48 Tracked ordered by noon are packed and posted the same day. If you would like to ensure your order is despatched quickly, please choose these shipping options and not Free Standard Delivery or Standard Delivery (£2.49).
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Free Standard Delivery over £50 (UK only) - 7-10 days
Your order will arrive up to 10 days after you receive the order confirmation email.
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Royal Mail 24 Tracked* £4.99 - 1-2 working days (not guaranteed - see below*)
*You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 24 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 24 hours after posting.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Royal Mail 48 Tracked* £3.99 - 2-4 working days (not guaranteed - see below*)
You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Standard Delivery £2.99 under £50 (UK) - 7-10 days
Your order will arrive up to 10 days you receive the shipping confirmation email.
Please note:
If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.
If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.
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Undelivered Orders
It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.
If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.00 for a Royal Mail small parcel) to have your order resent to you.
We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.
If you order has not been delivered, please notify us within 30 days of the shipping confirmation email. After this time we will not be able to investigate or compensate for undelivered orders.
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging if applicable. We cannot refund your delivery cost.
Unfortunately we cannot accept returns on toothbrushes, toiletries & cosmetics (including toothpaste, sunscreen and make-up), sanitary products (pads, pants & cups), tights & socks, or underwear.
We also cannot send a pre-paid label for an exchange if you did not receive your requested colour or pattern for a product that states we will send you one at random. We do our best to fulfil your requests based on the stock on hand. If you which to exchange such items, you can do so by paying the return postage yourselves.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns Postage
To make a return, please email us for instructions regarding how to return the item to us. We strongly advise you used a Tracked postage service and obtain a proof of postage. We cannot accept responsibility for any returns that do not arrive to us and are lost.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. This will be the cost of the item returned and not include delivery costs.
If your items is not returned in a saleable condition you will need to pay to have your items returned to you again as they are your property. Please ensure you are eligible for a refund before returning an item to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at hello@andkeep.com.
Exchanges
If you would like to exchange an item you have purchased, please send us an email at hello@andkeep.com and we will discuss this with you. You will need to pay for the return postage.
