Biodegradable, chemical & plastic-free laundry liquid
What you wash you clothes with has a huge impact on their longevity.
Silk is a soft, lustrous and luxurious fabric, with regal origins dating back over 3,000 years. To help retain the wonderful properties of your silk and delicate garments, our No. 4 cleanses, refreshes and renews so you feel truly indulged every time you wear them. It is scented with patchouli and bergamot, which were used historically to pack between layers of silk during transportation along the Silk Road. Use in a hand wash or delicate machine wash cycle, and enjoy alongside our other products and services to enhance the life of your garments.
Even better, it is packaged in 100% aluminium, with a compostable label, so you can save the planet while you save your clothes.
By extending the life of your clothes by 9 months, you can reduce their carbon, water, and landfill by up to 30%.
Size: 250ml (up to 16 washes) or 500ml (up to 32 washes)
How to use:
Hand Wash (recommended): Turn your garment inside out. Fill a basin with cool water. Pour in 2-3 caps per garment, swirl around then place your garments in and submerge. Gently agitate the water, leave for 15 minutes, and no longer than 30 minutes. Rinse thoroughly with fresh water. Some colour left in the water is to be expected.
Machine Wash: Use delicates wash setting. Pour 2-3 caps into the machine drawer. Remove promptly at the end of the cycle.
Drying: Press gently but don't wring out.
Any washing of 'dry clean only' items at home is done so at your own risk.
Ingredients: Blend of natural detergents, plant-derived surfactants (cleaners) and pure water-based fragrances (patchouli and bergamot). 15 - < 30% oxygen-based bleaching agents, 5 - < 15% soap, < 5% anionic surfactants, non-iconic surfactants, plant-based fragrances.
Do not consume. Rinse eyes if splashed.
Other detergents for all fabric types are also available along with a travel kit, natural fragrance bag and leather care products.
Clothes Doctor are the home of clothing care. An antidote to fast fashion, they are the UK's first digital clothing maintenance service. Clothes Doctor help you reduce waste and love your clothes for longer through repairs and alterations services; as well as producing their signature plastic-free Eco Washes to make your clothes last longer.
Please note Royal Mail are experiencing delays due to staffing shortfalls and increased mail volumes. Some orders are taking up to 2 weeks to arrive after we have posted them.
We strongly advise you opt for a tracked method of postage.
We are dispatching as set out below. 24, 24 Tracked, 48 Tracked ordered by noon are packed and posted the same day. If you would like to ensure your order is despatched quickly, please choose these shipping options and not Free Standard Delivery or Standard Delivery (£2.49).
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Free Standard Delivery over £40 (UK only) - 7-10 days
Your order will arrive up to 10 days you receive the shipping confirmation email. Please see the above note on Royal Mail delays at distribution centres.
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Royal Mail 24 £3.75 - 1-3 working days (not guaranteed - see below*)
Royal Mail 24 Tracked* £4.75 - 1-2 working days (not guaranteed - see below*)
*You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 24 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 24 hours after posting. Please see the above note on Royal Mail delays at distribution centres.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Royal Mail 48 Tracked* £3.49 - 2-4 working days (not guaranteed - see below*)
You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting. Please see the above note on Royal Mail delays at distribution centres.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Standard Delivery £2.49 under £40 (UK) - 7-10 days
Your order will arrive up to 10 days you receive the shipping confirmation email. Please see the above note on Royal Mail delays at distribution centres.
Please note:
If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.
If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.
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Undelivered Orders
It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.
If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.00 for a Royal Mail small parcel) to have your order resent to you.
We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns made outside of the UK must be paid for by the customer.
To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging. We cannot refund your delivery cost.
Unfortunately we cannot accept returns on toothbrushes, toiletries & cosmetics (including toothpaste, sunscreen and make-up), sanitary products (pads, pants & cups), tights & socks, or underwear.
We also cannot send a pre-paid label for an exchange if you did not receive your requested colour or pattern for a product that states we will send you one at random. We do our best to fulfil your requests based on the stock on hand. If you which to exchange such items, you can do so by paying the return postage yourselves.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns Postage
To make a return, please email us to receive an email with a pre-paid postage label and instructions regarding how to return the item to us. You will need to print your label and take the parcel to the Post Office. Your return postage will not be refunded if you pay for it yourself.
We cannot offer free returns on sale items.
If you are shipping an item over £50, you should consider using a trackable postal service at your own cost. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. This will be the cost of the item returned and not include delivery costs.
If your items is not returned in a saleable condition you will need to pay to have your items returned to you again as they are your property. Please ensure you are eligible for a refund before returning an item to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at hello@andkeep.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, please send us an email at hello@andkeep.com and we will discuss this with you.
