Soap free, vegan, moisturising conditioner bar

This award-winning, high performing solid conditioner is KIND2 you and KIND2 the planet 💚🌍

This moisturising conditioner bar is perfect normal, dry, curly or coloured hair. It uses the power of coconut and cocoa butter combined with argan, macadamia and shea oils to detangle, hydrate and nourish your hair. A little bit goes a long way to restore your crowning glory!

The KIND2 difference: 

• Soap free = pH balanced, made with high grade sulphate free, coconut based cleansing agents
• No palm oil, parabens or sulphates
• Only natural fragrances, preservatives and colours 
• Formulated for specific hair needs with a combination of nourishing plant based oils and extracts
• Great value for money: 1 bar = 2 bottles = 60-80 washes
• Certified 100% micro-plastic free “Zero Plastic Inside” by Plastic Soup Foundation
• Packaging is made with recycled, carbon balanced paper to support The World Land Trust
• Made in the UK - supporting local industry and minimising carbon footprint

Size: 80g bar - this will last a long time - the equivalent of at least 2 bottles of 250ml conditioner

How to use: After washing your hair with your favourite KIND2 shampoo, stroke the solid conditioner over wet hair, particularly the ends, and massage through. Rinse thoroughly.

To make your bar last longer keep it out of the direct flow of the shower and allow it to dry out between uses (a dish or rack which allows air circulation is perfect). 

Please note Royal Mail are experiencing delays due to staffing shortfalls and increased mail volumes. Some orders are taking up to 2 weeks to arrive after we have posted them.

We strongly advise you opt for a tracked method of postage.

We are dispatching as set out below. 24, 24 Tracked, 48 Tracked ordered by noon are packed and posted the same day. If you would like to ensure your order is despatched quickly, please choose these shipping options and not Free Standard Delivery or Standard Delivery (£2.49).

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Free Standard Delivery over £40 (UK only) - 7-10 days 

Your order will arrive up to 10 days you receive the shipping confirmation email. Please see the above note on Royal Mail delays at distribution centres.

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Royal Mail 24 £3.75 - 1-3 working days (not guaranteed - see below*)
Royal Mail 24 Tracked* £4.75 - 1-2 working days (not guaranteed - see below*)

*You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 24 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 24 hours after posting. Please see the above note on Royal Mail delays at distribution centres.

*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.

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Royal Mail 48 Tracked* £3.49 - 2-4 working days (not guaranteed - see below*)

You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting. Please see the above note on Royal Mail delays at distribution centres.

*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.

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Standard Delivery £2.49 under £40 (UK) - 7-10 days 

Your order will arrive up to 10 days you receive the shipping confirmation email. Please see the above note on Royal Mail delays at distribution centres.

Please note:

If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.

If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.

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Undelivered Orders

It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.

If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.00 for a Royal Mail small parcel) to have your order resent to you.

We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns made outside of the UK must be paid for by the customer. 

To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging. We cannot refund your delivery cost.

Unfortunately we cannot accept returns on toothbrushes, toiletries & cosmetics (including toothpaste, sunscreen and make-up), sanitary products (pads, pants & cups), tights & socks, or underwear.

We also cannot send a pre-paid label for an exchange if you did not receive your requested colour or pattern for a product that states we will send you one at random. We do our best to fulfil your requests based on the stock on hand. If you which to exchange such items, you can do so by paying the return postage yourselves.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Returns Postage

To make a return, please email us to receive an email with a pre-paid postage label and instructions regarding how to return the item to us. You will need to print your label and take the parcel to the Post Office. Your return postage will not be refunded if you pay for it yourself.

We cannot offer free returns on sale items.

If you are shipping an item over £50, you should consider using a trackable postal service at your own cost. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. This will be the cost of the item returned and not include delivery costs.

If your items is not returned in a saleable condition you will need to pay to have your items returned to you again as they are your property. Please ensure you are eligible for a refund before returning an item to us.

Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at hello@andkeep.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, please send us an email at hello@andkeep.com and we will discuss this with you.