Reusable, organic cotton, compostable cleaning & washing up pads

This pack of two organic cotton 'Scrub' cleaning or washing up pads is a great plastic free alternative to disposable dish sponges and scouring pads. It makes the washing up or household cleaning routine a more positive experience by not adding to the world's plastic pollution problem - plus they look very attractive! They are also excellent for cleaning kitchen work surfaces and cooker hobs as well as bathroom sinks and showers.

Each cleaning pad has a smooth side made from mint leaf print organic cotton, and a textured side which has been overlaid with organic cotton mesh to create a waffled surface, perfect for when a more abrasive clean is needed. Padded with organic cotton towelling. 

• Sustainable
• Organic
• Reusable
• Plastic-free
• Responsibly sourced
• Compostable

Size: Contains two cleaning pads measuring approximately 8cm wide x 12cm long

Material: Produced responsibly by a family run business in India from GOTS certified organic cotton. Packaged in recyclable card belly band.

As a natural product organic cotton can be added to the compost bin, taking around 6 months to completely biodegrade.

Care: For best results wring out after use and leave to dry, machine washable

We dispatch your orders according to the delivery method you select at checkout.

24, 24 Tracked, 48 Tracked ordered by noon are packed and posted the same day. If you would like to ensure your order is despatched quickly, please choose these shipping options and not Free Standard Delivery or Standard Delivery (£2.49).

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Free Standard Delivery over £40 (UK only) - 7-10 days 

Your order will arrive up to 10 days after you receive the order confirmation email.  

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Royal Mail 24* £3.75 - 1-3 working days (not guaranteed - see below*)
Royal Mail 24 Tracked* £4.75 - 1-2 working days (not guaranteed - see below*)

*You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 24 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 24 hours after posting. 

*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.

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Royal Mail 48 Tracked* £3.49 - 2-4 working days (not guaranteed - see below*)

You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting. 

*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.

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Standard Delivery £2.49 under £40 (UK) - 7-10 days 

Your order will arrive up to 10 days you receive the shipping confirmation email. 

Please note:

If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.

If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.

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Undelivered Orders

It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.

If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.00 for a Royal Mail small parcel) to have your order resent to you.

We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.

If you order has not been delivered, please notify us within 30 days of the shipping confirmation email. After this time we will not be able to investigate or compensate for undelivered orders.

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns made outside of the UK must be paid for by the customer. 

To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging if applicable. We cannot refund your delivery cost.

Unfortunately we cannot accept returns on toothbrushes, toiletries & cosmetics (including toothpaste, sunscreen and make-up), sanitary products (pads, pants & cups), tights & socks, or underwear.

We also cannot send a pre-paid label for an exchange if you did not receive your requested colour or pattern for a product that states we will send you one at random. We do our best to fulfil your requests based on the stock on hand. If you which to exchange such items, you can do so by paying the return postage yourselves.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Returns Postage

To make a return, please email us for instructions regarding how to return the item to us. We strongly advise you used a Tracked postage service and obtain a proof of postage. We cannot accept responsibility for any returns that do not arrive to us and are lost.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. This will be the cost of the item returned and not include delivery costs.

If your items is not returned in a saleable condition you will need to pay to have your items returned to you again as they are your property. Please ensure you are eligible for a refund before returning an item to us.

Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at hello@andkeep.com.

Exchanges 
If you would like to exchange an item you have purchased, please send us an email at hello@andkeep.com and we will discuss this with you. You will need to pay for the return postage.