We dispatch your orders according to the delivery method you select at checkout.
DPD ordered by 1pm are packed and posted the same day.
24, 24 Tracked, 48 Tracked ordered by noon are packed and posted the same day. If you would like to ensure your order is despatched quickly, please choose these shipping options and not Free Standard Delivery or Standard Delivery (£2.49).
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Free Standard Delivery over £40 (UK only) - 7-10 days
Your order will arrive up to 10 days after you receive the order confirmation email.
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DPD £5.95 - 1-2 working days (not guaranteed - see below*)
*You must order by 13:00 (1pm) for your order to be posted the same day (Monday - Friday). This is not a guaranteed next day service but is best endeavours on behalf of DPD to deliver your order 24 hours after posting.
Royal Mail 24* £3.75 - 1-3 working days (not guaranteed - see below*)
Royal Mail 24 Tracked* £4.75 - 1-2 working days (not guaranteed - see below*)
*You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 24 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 24 hours after posting.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Royal Mail 48 Tracked* £3.49 - 2-4 working days (not guaranteed - see below*)
You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting.
*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.
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Standard Delivery £2.49 under £40 (UK) - 7-10 days
Your order will arrive up to 10 days you receive the shipping confirmation email.
Please note:
If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.
If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.
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Undelivered Orders
It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.
If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.00 for a Royal Mail small parcel) to have your order resent to you.
We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.
If you order has not been delivered, please notify us within 30 days of the shipping confirmation email. After this time we will not be able to investigate or compensate for undelivered orders.
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns made outside of the UK must be paid for by the customer.
To be eligible for a return, your item must be unused, saleable and in the same condition that you received it. It must also be in the original undamaged packaging if applicable. We cannot refund your delivery cost.
Unfortunately we cannot accept returns on toothbrushes, toiletries & cosmetics (including toothpaste, sunscreen and make-up), sanitary products (pads, pants & cups), tights & socks, or underwear.
We also cannot send a pre-paid label for an exchange if you did not receive your requested colour or pattern for a product that states we will send you one at random. We do our best to fulfil your requests based on the stock on hand. If you which to exchange such items, you can do so by paying the return postage yourselves.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns Postage
To make a return, please email us for instructions regarding how to return the item to us. We strongly advise you used a Tracked postage service and obtain a proof of postage. We cannot accept responsibility for any returns that do not arrive to us and are lost.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. This will be the cost of the item returned and not include delivery costs.
If your items is not returned in a saleable condition you will need to pay to have your items returned to you again as they are your property. Please ensure you are eligible for a refund before returning an item to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at hello@andkeep.com.
Exchanges
If you would like to exchange an item you have purchased, please send us an email at hello@andkeep.com and we will discuss this with you. You will need to pay for the return postage.
